🔁 Return, Refund & Exchange Policy – Custome Hub

📱 Phone Covers (Customized Products)

At CaseCove, all phone covers are made-to-order and fully customized based on your selected model and design.

❌ Returns / Exchanges / Refunds

  • We do not accept returns, exchanges, or refunds for phone covers once the order is placed.
  • This includes cases where:
    • Wrong model is selected by the customer
    • Wrong design is chosen
    • Change of mind after order placement

👉 Since each product is customized, it cannot be resold or reused.

 

✅ Replacement Policy

We offer 100% FREE replacement only in the following cases:

  • Wrong product delivered
  • Incorrect design sent
  • Manufacturing defect

📌 To claim a replacement:

  • Contact us within 24 hours of delivery
  • Share clear photos/videos of the product

 

⚠️ Damaged Product

  • If your product arrives damaged, you must inform us within 24 hours of delivery
  • Claims after 24 hours will not be accepted (due to the fragile nature of the product)

 

👕 T-Shirts & Desk Mats

Unlike phone covers, these products are eligible for limited return/exchange.

🔁 Exchange Policy

  • Exchanges are allowed within 24 hours of delivery
  • Customer must pay 50% of the product price for exchange
  • Product must be:
    • Unused
    • Unwashed
    • In original packaging

💸 Refund Policy

  • Refund only in wallet for faster processing.
  • Refund will be credited to your Custome Hub Wallet

👉 Wallet amount can be used for future purchases on our website

❌ Non-Eligible Cases

Refund/Exchange will NOT be accepted if:

  • Wrong size selected by customer
  • Minor color variation (due to screen differences)
  • Used or washed product
  • Request raised after 24 hours

🚫 Order Cancellation

  • Orders can only be cancelled within 24 hours of placing the order
  • Once the order is processed or shipped, cancellation is not possible

💼 Important Notes

  • Custome Hub follows a strict quality check before dispatch
  • 500+ models available – please double-check before ordering
  • All products are packed securely to avoid damage
  • By placing an order, you agree to all terms mentioned above

📩 Need Help?

For any issues, contact us with your:

  • Order ID
  • Issue details
  • Photo/video proof

We’re here to help you 💛